Yorkshire Housing: Family 'forced to eat Christmas dinner on floor' after Leeds-based association's failings

Yorkshire Housing has been ordered to pay £3,780 for failing the resident and her two young children. 

The Housing Ombudsman found three cases of “severe maladministration” in how the association handled reports of a leak, damp, and mould, complaint handling and considering the woman’s welfare.

Yorkshire Housing has accepted the Ombudsman's findings, highlighted today, which relate to its handling of the case between 2020-2022. The housing association, based in Central Place, Leeds city centre, owns and manages around 20,000 homes in the region.

The resident, who had lived in the two-bedroom property since 2005, first reported a potential leak to the landlord in October 2020. 

The association was aware of the resident's poor mental health, the report says, but failed to take appropriate action to support the family during their move to temporary accommodation because of the state of their flat. 

The Ombudsman also found the association failed to follow its own decant and repairs policy for vulnerable residents, failing to consider the needs of the resident and provide the necessary support.