Big Green Coach Company respond to Ed Sheeran fan complaints after waiting for hours in the rain for shuttle bus

Ed Sheeran played two shows across the weekend, with over 150,000 people in attendance on the park for the first time in over a decade.

However, many fans who had purchased shuttle bus tickets were left disappointed after queuing in the rain on Sovereign Street in Leeds on Friday night.

The queue snaked twice around Sovereign Square and late fans were told they may have to wait up to two hours to get a space on a bus to the park.

A raft of fans took to social media to complain about the service.

Many said they were expecting to get straight onto a bus after pre-booking but were instead made to wait and queue for a wristband.

The company have now responded to the complaints in full.

They said they understood the waiting times on Friday were longer than they expected.

A spokesperson said: "The customer waiting times on the Friday in Leeds city centre were over what we would expect.

"The main issue we faced on Friday was the weather.

"The adverse conditions meant that the majority of the customers travelling from the city to the site arrived at Sovereign Street during the same period.

"Our conversations with customers on the day showed us that people delayed their journey up to the site to reduce their time spent in the terrible conditions.

"Unfortunately, this meant that queues during that period and therefore waiting times were high.

"Any city centre location is difficult to manage, especially with rush hour traffic and limited space to organise a queue system but the sudden arrival of thousands of customers quickly meant that our queuing systems and ticket sales became extremely busy.